Aecendion CRM · Pre-release · 2026

Every Meta DM,
in one inbox
that thinks.

A unified workspace for Facebook Messenger, Instagram, and WhatsApp Business — with AI that scores leads, surfaces what matters, and never lets a conversation go cold.

Your customers don't care which app they message you on. You shouldn't either.

Today, a single lead might message your Facebook Page, swipe up on an Instagram story, then close the loop on WhatsApp — three apps, three threads, three chances to drop the ball. Most teams answer the loudest one and forget the rest.

"The fastest reply wins. The unanswered DM is the lost customer."

Aecendion collapses all three Meta channels into one chronological surface, attaches every conversation to a unified contact, and tells you — before you open the thread — which lead is hot.

Symptom · 01
Replying in Meta Business Suite, then losing the thread in your CRM.
Symptom · 02
A high-intent question buried under twenty "what's the price?" messages.
Symptom · 03
No idea who's already a customer, a lead, or noise.
Symptom · 04
The same customer treated like three different people.

Built for the operator who actually replies to DMs.

01

A unified inbox.

Messenger, Instagram, and WhatsApp threads in one chronological stream — searchable, filterable, assignable. Reply in the channel the customer wrote from; everything stays in sync.

Channels · 3 · One thread per contact
02

AI lead scoring.

Every incoming message is scored for buying intent, urgency, and stage. Hot leads bubble up; price-checkers stay quiet. The model explains its reasoning so you can trust it — or override it.

Scoring · per-message · with rationale
03

Automated pipelines.

Conversations advance through your sales stages automatically as the AI detects intent shifts: cold → engaged → quoted → won. Move cards manually or let the system propose.

Stages · Customisable · Drag-and-drop
04

Multi-channel reply.

Send a Messenger reply, an Instagram DM, or a WhatsApp message from the same composer — with attachments, templates, and per-channel formatting handled for you.

Compose · Once · Deliver native
05

Conversation context.

Every thread surfaces past purchases, prior conversations on other channels, AI-extracted facts ("asked about pricing tier B"), and notes from your team — without you searching.

Memory · Cross-channel · Persistent

Live in an afternoon. Useful from the first message.

01

Connect Meta.

One click through Facebook Login for Business. Grant access to the Pages, Instagram accounts, and WhatsApp Business Accounts you want unified. We never ask for your password.

02

Sync conversations.

Within seconds, your existing message history streams in. New messages arrive in realtime via Meta's signed webhooks — every event verified, persisted, and timestamped.

03

Let AI sort the noise.

Aecendion reads each message, identifies the lead's stage, scores buying intent, and routes attention. You see the hot threads first, with reasoning attached.

04

Manage the pipeline.

Move deals through stages, reply natively, log notes, and watch the AI suggest the next action. Close the loop, then onto the next.

Your tokens. Your messages. Your customers. Held carefully.

Encryption at rest
Tokens are sealed.
Every page, Instagram, and WhatsApp access token is encrypted before it hits the database, decrypted only in memory at the moment of use.
Webhook integrity
Every event, signed.
We verify Meta's X-Hub-Signature-256 HMAC on every delivery. Unsigned or tampered payloads are rejected before they touch your data.
Compliance
Meta Platform Terms. GDPR. Both.
We follow Meta's Platform Terms for messaging integrations, expose a documented data-deletion flow, and respect your right to access, correct, or erase at any time.

Open the inbox.

Aecendion is in invite-only beta. Tell us about your team and we'll get you set up — usually within 48 hours.